I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the product did not come out.
I have not been able to use the product at all. After experiencing this issue, I checked online and was surprised to see many other users reporting the exact same mechanical failure. I cannot understand how Mustela still allows such a defective product to be sold without resolving the design flaw.
Due to travel and time constraints, I am unable to revisit the pharmacy to resolve this issue. I am requesting a replacement product to be sent to me directly, as I have paid for a product that I could never use.
I purchased the Mustela SPF50 Sun Stick from an authorized pharmacy just a week ago for my daughter, paying a premium price for what I believed to be a quality product. Unfortunately, the product’s mechanism broke within one week of purchase. Despite carefully turning the bottom dial as instructed, ...
About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains in...
Hello, About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube. I...
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