Hello,
About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube.
I paid ₺900 for this sun stick, expecting a high-quality item from a trusted brand, especially at that price point. Now, when I need it the most during the summer, I’m left without a functioning sunscreen. It’s incredibly frustrating and disappointing to pay this much and not even be able to use what I bought.
I’ve attached a photo of the defective product for reference. I kindly ask that Mustela replace the item or issue a refund. A premium skincare brand should stand behind its products and ensure basic functionality. Please resolve this matter as soon as possible — customers shouldn’t be left stranded with unusable items.
About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains in...
I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the prod...
I purchased the Mustela stick sunscreen expecting the convenience and quality the brand promises. However, after using it just once, the twist-up mechanism stopped working entirely for no apparent reason. Now, I can’t access the product at all—it’s completely unusable. This is extremely disappointi...
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