About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains inside unused.
This is incredibly frustrating. I paid a premium—₺—for a product that became useless after only a few applications. The packaging is poorly designed, and the mechanism clearly lacks durability. The entire stick is now stuck inside, and I have no way of accessing it.
It’s extremely disappointing to waste money on something meant to be practical and reliable—especially from a brand that claims to specialize in baby and sensitive skin products.
I demand a full refund or replacement and strongly urge Mustela to address this recurring packaging issue. From reading other reviews, I can see I’m not the only one dealing with this. Please take consumer complaints seriously and improve the product’s quality control. I expect a prompt response.
Hello, About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube. I...
I purchased the Mustela stick sunscreen expecting the convenience and quality the brand promises. However, after using it just once, the twist-up mechanism stopped working entirely for no apparent reason. Now, I can’t access the product at all—it’s completely unusable. This is extremely disappointi...
I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the prod...
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