I purchased a vehicle last week on Tuesday through the Mercedes Benz Turkey online sales platform under the title 'Ready for Sale.' I made a down payment of 200,000 TL. It has been a full 8 days now, and apart from the fact that the vehicle hasn't arrived, they haven't provided any information on when it will arrive either. Today, they notified me that the price I paid will be subject to an increase. I immediately exchanged currency and made the money ready to be able to receive the delivered vehicle. However, it is still uncertain when the vehicle will arrive. Until now, in this country, car dealerships used to sell cars by adding an extra amount onto the price, ranging from 200,000 to 300,000 TL, and the cars were still unavailable. We appreciated Mercedes-Benz for their approach, thinking that they would fix this situation with online sales, but now I am disappointed. Despite waiting for hours, the customer service center does not answer the phone. So, we are at a loss about what to do. It seems that we have to resort to social media or these channels to make our voice heard. My Sale Code is: TR2310007484
We paid for the product 10 days ago, yet the invoice has not been issued, and the delivery has not been made. Mercedes Benz has not responded at all. Two ladies at customer service are trying to help, but no one calls, no one inquires, and no one resolves the issue. We sent a notice via a notary, bu...
I've been waiting for the chance to buy a Mercedes-Benz online here in Turkey. But, no matter how hard I try, I just can't seem to get my hands on the CLA model that I really want. Seems like the timing's never right and the ride's always unavailable. I've been staring at my computer screen for hou...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
Although Mercedes-Benz said that it would refund the deposit within 30 days at the latest before the order (I was clearly informed about this and had it repeated), it has not refunded the deposit for about 2 months. In the refund of my Mercedes-Benz EQB 250+ order, which was canceled on October 19, ...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
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