I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times, I could not get any results. When we canceled this vehicle, your dealer Has Otomotiv clearly stated that the refund would be made within 30 days at most. Moreover, in my conversations with customer services, I confirmed from the staff that the same period is valid. It has now been 50 days since the car reservation was canceled and I still have not received an explanation. I would like to point out that we currently have a C Series Estate car with license plate number 35 A** 8** at home and that the person you are currently causing this trouble to is a Mercedes customer. I would like to request that the problem be resolved as soon as possible and would like to state that this incident has deeply shaken the trust we have in Mercedes. Semih A****
Hello everyone, today I am writing my complaint with Mercedes Benz. On 23.05.2023, I reserved the vehicle by paying the reservation fee of 50 thousand TL with my personal information and card information, and the next day they called from gülsoy automotive because I chose that dealer as a showroom b...
Although Mercedes-Benz said that it would refund the deposit within 30 days at the latest before the order (I was clearly informed about this and had it repeated), it has not refunded the deposit for about 2 months. In the refund of my Mercedes-Benz EQB 250+ order, which was canceled on October 19, ...
Mercedes-Benz Does Not Refund Reservation Fee. I canceled the reservation I made on October 18, 2023, due to the wrong vehicle selection, reserved a new vehicle, and purchased that vehicle as well. I waited because I was told that my canceled reservation fee would be refunded within a maximum of 30 ...
Mercedes. I made a reservation to order a vehicle from the online store. Later, they could not change the order because I wanted to transfer the vehicle to my wife. They canceled and placed a new order. 35 days have passed and 50,000 TL has still not been refunded. We constantly communicated its urg...
Mercedes's online sales tool has been a terrible way for me to do business with them. I put down a 50,000 TL deposit for order number 5358112300 to book a car. But on May 24, I chose to cancel the reservation and sent a request to do so right away. Even though the reservation deal said it would take...
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