Although Mercedes-Benz said that it would refund the deposit within 30 days at the latest before the order (I was clearly informed about this and had it repeated), it has not refunded the deposit for about 2 months. In the refund of my Mercedes-Benz EQB 250+ order, which was canceled on October 19, 2023 as a result of reasons beyond my control, Mengerler Bursa, 444 62 44 number and the applications I made by e-mail were returned and the money was said to be deposited, but the refund has not been realized. As far as I have seen on social media, I am not the only victim. It seems that Mercedes-Benz Turkey has turned this into a source of profit. I would like to express my admiration for their commercial acumen and wish them continued success. You are destroying your brand image and reputation for 200 thousand ₺. My only request is that you write a simple "Dear Customer, We would be happy to assist you in all matters you may need regarding our products and services. Regarding the issue you have stated, we would like to state that we cannot respond to your request through this platform. We kindly ask you to send us all your requests and complaints by calling our Customer Contact Center at 444 62 44 or via our e-mail address [email protected]. We will meticulously examine all the issues you will convey to us and will get back to you as soon as possible. Sincerely, Mercedes Benz Otomotiv Tic. Ve Hizmetler A. Ş.
On September 14, 2023, I went to the online store and made a deposit of one hundred fifty thousand Turkish lira in order to place an order for a Mercedes EQB. Despite the fact that I canceled my order on September 19, 2023, the deposit has not been returned even though it has been over two months si...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
Mercedes's online sales tool has been a terrible way for me to do business with them. I put down a 50,000 TL deposit for order number 5358112300 to book a car. But on May 24, I chose to cancel the reservation and sent a request to do so right away. Even though the reservation deal said it would take...
On the night of May 23, 2023, I paid a deposit of 50,000 Turkish Lira online to Mercedes in order to confirm my order on May 24. However, they demanded an additional advance of 350,000 TL from me. (I conducted these transactions through Gülsoy Oto Florya). In total, I ended up paying 400,000 TL. We ...
Mercedes-Benz Turkey punishes its customers! Why? They consistently refuse to refund deposits after customers opt out of purchasing a vehicle for more than a month. Are they unfairly profiting from customer deposits in collaboration with banks? Mr. M***** Y*****, do you even know of an employee like...
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