Bdgwin Did Not Credit My ₹5,000 UPI Deposit

I am writing regarding a serious issue with a missing deposit on my Bdgwin account. On January 31, I deposited ₹5,000 into my Bdgwin account via UPI, but this amount has still not been credited to my Bdgwin balance. The money was successfully debited from my bank/UPI account, yet it does not appear in my Bdgwin account. My Bdgwin user ID is 11179372, and the deposit order ID is RC2026013114532865643361c. I am using my Bdgwin account from Joypur, Bankura, West Bengal, India. I have made other successful deposits on Bdgwin, so I know the normal process, but only this ₹5,000 deposit from January 31 is missing. I contacted Bdgwin customer support many times about this issue. They responded that the payment was not received on their side. However, I have also checked with my bank/UPI provider, and they confirmed that the payment was successful from my side and the amount has already been deducted. This clearly shows a mismatch between Bdgwin’s system and the actual transaction. I request that my missing ₹5,000 deposit be urgently investigated and either credited to my Bdgwin account or refunded to my original payment method as soon as possible. I expect this issue to be resolved promptly and the discrepancy between the systems to be clarified.