Mentalup access denial

I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...

Hello, I made a payment of ₺799 this morning for a MentalUP subscription. Despite the successful transaction, I am unable to access the application as it keeps redirecting me to purchase a membership. My account still appears restricted, and I have not received an activation code either. I contacte...

I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer support, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp...

I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...

I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...

Even though I have an active Mental Up membership, I can’t access the program. I emailed support but received no response, and there’s no contact number available for assistance. It’s frustrating that reaching them relies entirely on if and when they decide to reply. This lack of accessible custome...

I visited the Mentalup site to take their IQ test, expecting it to be free as advertised. After completing the test, I was prompted to enter my email and password to view the results. However, after submitting my information, I was directed to a payment page, where I was informed that I had to pay t...

I have a Mentalup membership, and after getting a new phone, I transferred all my data using Apple’s direct transfer method. However, when I try to log into Mentalup, it says my email address isn’t recognized, and I can’t access the app at all. This is especially frustrating since my payment details...

I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...