Mentalup access denial

I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system k...eeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...

I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer s...upport, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp...

I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despit...e my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...

I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activ...ation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...

Even though I have an active Mental Up membership, I can’t access the program. I emailed support but received no respons...e, and there’s no contact number available for assistance. It’s frustrating that reaching them relies entirely on if and when they decide to reply. This lack of accessible custome...

I subscribed to the Mentalup app on August 19, 2024, and the annual fee of ...₺599.99 was charged to my credit card. However, I am now unable to log into...

I visited the Mentalup site to take their IQ test, expecting it to be free as advertised. After completing the test, I w...as prompted to enter my email and password to view the results. However, after submitting my information, I was directed to a payment page, where I was informed that I had to pay t...