Even though I had previously canceled my MentalUP subscription, an unfair payment order was still created against my acc...ount. On March 15, 2026, despite the fact that I did not approve or authorize any new purchase, a new annual payment appeared on my App Store account as if I had purchased another
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system k...eeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa
I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a ...seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despit...e my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app ...keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response
I initially signed up for a free trial on Mentalup, which I canceled before it expired. However, on October 24 and again... on October 25, I was unexpectedly charged twice on my card for a subscription. I did not authorize these charges, and I’m requesting an immediate refund for both transactions. Men
I visited the Mentalup site to take their IQ test, expecting it to be free as advertised. After completing the test, I w...as prompted to enter my email and password to view the results. However, after submitting my information, I was directed to a payment page, where I was informed that I had to pay t
My 6-year-old daughter downloaded the Mentalup app on my phone, but we never signed up for a subscription. However, when... I checked my credit card statement on October 15, I found a charge of ₺831 listed as a subscription fee for Mentalup’s educational games. I am requesting a full refund for this un
I signed up for a yearly membership with Mentalup, but now my account is sh...owing as restricted. The app doesn't have a phone number to call; the only
