Media Markt Selling Insurance Without Invoices And With Misleading Information
I purchased a PlayStation 5 from the MediaMarkt Wien Mitte The Mall store on 9 December 2025 between 15:30 and 15:45. At the time of purchase, I was informed that the product was under warranty, and I additionally purchased a 5‑year insurance / extended protection plan, for which I was charged 120 EUR, and which was presented to me as being valid internationally. Despite this, I have never received the invoice for the PlayStation 5, nor the insurance / policy documents for the 5‑year protection plan by email. The payment receipt issued in the store was used for the Duty Free (Tax Free) procedure, so I currently have no other documentation regarding my purchase. After the purchase, I also learned that this 5‑year insurance is only valid in the country of purchase and that a physical invoice is required in order to use it, which makes the missing invoice an even more serious issue. Although I have been waiting and trying to reach a solution for about five months, I have not received any response. Given that the 5‑year insurance / extended protection plan was sold to me with incorrect information about its international validity, I request a refund of the 120 EUR I paid for this service, and I also request that a copy of the invoice for my PlayStation 5 be issued and sent to me without further delay. For reference, I am also sharing the Duty Free / Tax Free form that was issued at the time of purchase.
