MediaMarkt Delayed My JBL Warranty Claim and Offered an Unfair Settlement
On February 8, 2026, I purchased a JBL Authentics 300 from the MediaMarkt Bursa Korupark store during a promotional campaign for $208. I also purchased additional insurance, bringing my total payment to approximately $232. The speaker was never dropped, hit, or subjected to any misuse. It remained in a fixed position on my balcony, yet it developed a fault after only about six months of normal use.
On June 3, 2026, I returned the product to the same MediaMarkt Korupark store for service. I was told that it would be returned within 20 business days. However, nearly three months have passed, and the process has still not been completed. The authorized service center estimated the repair cost at $377, while the insurance company reportedly considered that amount excessive and recommended declaring the product a total loss. As a result, I was informed that the insurance would cover only about $137, based on my original purchase price of $208. Meanwhile, the current retail price of the same product has increased to approximately $503.
Employees at the store have told me that any resolution would be based on my original purchase price of $208. In my opinion, this is highly unfair. Not only was my product kept in the service process for an unreasonably long time, but I am now being offered compensation based on a price from months ago while the identical product is currently being sold for $503.
I request that MediaMarkt take into account the hardship caused by the prolonged service and insurance process and replace my JBL Authentics 300 with an equivalent new product based on its current retail value. If that is not possible, I request a fair alternative solution that also compensates for the difference between the original purchase price and the product's current market value.
Cihazımın yeni bir modeliyle değiştirilmesini istiyorum, ancak Media Markt 6500 TL hediye çeki teklif ediyor ve bu, cihazın şu anki 23.800 TL değerinin çok altında. Talebim 4 ay önce reddedilmedi, 4 aydır cihaz hâlâ işlemde ve geri gönderilmesini bekliyorum.
I purchased a JBL Authentics 300 Bluetooth speaker from Media Markt Bursa Korupark store in February, paying about 10,000 TL. When the product malfunctioned, I gave it to service on June 3, 2026, because it was still under warranty. The service inspection concluded that the repair cost was high, and the insurance also considered the cost high, so they said the product would be declared a total loss. However, for a product I paid 10,000 TL for at that time, and which now has a current market price of about 24,800 TL, I was offered only a payment of 6,500 TL. I absolutely do not accept such a low offer, especially given the total loss declaration and the huge price difference. I demand either a brand‑new replacement of the same model or that my existing device be repaired without any additional charge. I expect the brand to resolve this grievance as soon as possible.
