Media Markt has sent me a used product instead of a new one, how can I file a claim?

If MediaMarkt has shipped a used product instead of a new one, the customer can file a claim by following these steps:

Review the returns policy: Log on to its website and check the returns section for terms and conditions. Generally, MediaMarkt allows returns within 30 days.

Contact customer service: Call the customer service number (+49 221 22243 333) or use the contact form on their website. Describe the problem, attach photos of the product received and provide the invoice.

Claim in the physical store: If the purchase was made in a store or the customer wants to be attended in person, you can go with the product, the original packaging and the purchase receipt.

Use social networks: MediaMarkt responds on its Facebook and X profiles. This channel can speed up the response.

It is important to keep all documentation (ticket, photos, emails) during the process. If the company does not offer a solution, you can turn to your local Consumer Office or file a complaint here on our website.

Remember, you are not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.