On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was canceled due to being out of stock.
This is completely unacceptable—Mango held my payment for 20 days without providing any updates or checking stock availability at the time of purchase. To make matters worse, I tried to cancel the jacket as well, but I was told it had already been shipped from the warehouse.
Mango, I demand an alternative solution for this issue and better communication moving forward. My order number is EBYEVV.
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
I placed an order for a jacket on Mango’s website on August 18, 2024, and I still haven’t received it. I have no idea if it’s even been shipped, as there has been no communication or updates from Mango about the status of my order. To make matters worse, I can’t get through to customer service at al...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
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