I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the transaction can be canceled, nor the money refunded, nor any product I have received. They say it's coming from Spain, but it's stuck in customs, I can't understand why you put a product that is not within the borders of the country on sale and hurt people. Returns are also made within 30 days of placing the order. Since the product does not arrive within 30 days, I don't know how the return process works, but it is unthinkable for such a big brand to suffer so much. I request that I be contacted as soon as possible and that my product be sent.
I made a purchase from Mango online on December 18, 2023, and the product was shipped on the same day. However, I couldn't track it, as there is no cargo tracking number. Despite the expectation of delivery the next day, it did not arrive, and I waited for two days. In the application, it shows as i...
Mango makes you suffer. They do not refund the money for the product that I did not receive. I shopped online on 26.12.2023. It is now January 7, 2024, and the cargo still hasn't arrived. I called, and they say the product would come from Spain, insisting I must wait for 22 days. When I requested to...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
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