As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed that the product was still in Spain and would not arrive in Turkey for another week. After the product arrives in Turkey, it will take an additional week to deliver, making the total time two weeks. After two weeks and ten working days, the product is still not out of the warehouse in Spain. I asked for cancellation but was told it was not possible. Mango's refusal to cancel the order or send the product is a clear attempt to deceive its customers. I am disappointed and highly advise Mango to accept responsibility and correct the situation.
I placed an order for a coat with order number DEF9M7 from Mango on 08.01.2023, however, it has yet to be delivered. It is so difficult to get in contact with customer service that I was only able to reach someone after half an hour of waiting, and they said the product had come from Spain and would...
I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted custom...
On October 7th, I purchased a leather jacket from Mango. Initially, the order was created for delivery to an address due to the unavailability of the desired size in-store. They mentioned that the product was shipped from Spain and should arrive within 22 business days. When I contacted the store th...
I made a purchase from Mango online on December 18, 2023, and the product was shipped on the same day. However, I couldn't track it, as there is no cargo tracking number. Despite the expectation of delivery the next day, it did not arrive, and I waited for two days. In the application, it shows as i...
I purchased a coat from the Mango on February 4, 2023, and it has been in the cargo for weeks with no updates on its delivery. Despite my repeated attempts to follow up on the situation, I receive generic responses from their customer service team stating that I will receive my order as soon as poss...
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