I bought two identical Lufian brand off-white down jackets. I purchased them from the Doğan Çanta store about two weeks ago, paying approximately $301 for each jacket.
While I noticed that the inside of the jackets was orange and that there were orange tones mixed into the off-white color, the problem I had after the first wash has left me extremely upset. Even though I only washed the jackets once, both of them turned completely orange, and the off-white color is almost gone.
In short, the color of the down jackets fell apart after the very first wash, and the products are now unusable. I haven’t yet contacted the store or Lufian’s customer service because, in similar complaints I’ve seen, there often aren’t solutions, so I want to be careful with how I proceed.
Because of the amount of money I spent and how quickly this happened, I’m even considering legal action. What I expect from Lufian is a replacement of both down jackets without any hassle. I do not accept that the products changed color this way; I want them to be evaluated as defective products and for the necessary inspection to be done so that my jackets are replaced with new ones.
I bought three pairs of Lufian pants about six months ago, and only the navy blue pair has significantly faded in color. Two other pairs of pants were washed in the same load with the same detergent and they came out fine. I asked for an inquiry to be made, but have heard nothing back. When I went t...
I purchased two goose down jackets for men from the Lufian store at Istanbul StarCity approximately 3-4 months ago. However, one of them sheds an excessive amount of feathers. After sending it for inspection, they claimed that feather shedding is normal and did not provide the inspection report. The...
Hello, my name is Okan Ayder. I want to tell you about my terrible experience with the Lufian store in the Sakarya Serdivan Cadde 54 Shopping Mall. I bought a black jacket from them, but it started to fall apart after just one wear, which was very disappointing. I returned the jacket to the store be...
I bought three black Sherpa jackets for my daughters from the GAP Acity store. I didn’t let them wear the jackets before washing — each one was washed separately at 30°C. However, after washing, the black outer fabric bled heavily into the white inner fleece, turning the inside completely black and ...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
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