I purchased two goose down jackets for men from the Lufian store at Istanbul StarCity approximately 3-4 months ago. However, one of them sheds an excessive amount of feathers. After sending it for inspection, they claimed that feather shedding is normal and did not provide the inspection report. They suggested contacting customer service. Meanwhile, the jacket, which we had obtained during a summer sale, had already spent a month in inspection. My husband has worn it less than 10 times in a span of two months. The other jacket has no issues. I demand a response regarding the jacket that consistently sheds feathers. Additionally, the store employee's communication style did not represent the brand well; it was rather unrefined. For a moment, I questioned if I was truly dealing with Lufian. I am requesting either an exchange or a refund.
I purchased a jacket from the Columbia Marmara Park (Con-Teks) store for ₺12,600 on December 29, 2024. Within 15 days, it started shedding goose feathers from six or seven tiny pinhead-sized holes. When I showed this to the store manager, they confirmed the issue and said it would likely be replaced...
Last winter, I purchased a women’s down jacket from Lacoste. Since winters in Mersin are mild, I only got to wear it once before the weather warmed up. The jacket was stored in my closet, yet it started shedding feathers on its own without even being worn. I reported the issue to Lacoste’s Mersin s...
I’m extremely disappointed with the quality of the North Face down jacket I purchased. Right after I started wearing it, the feathers began leaking noticeably—especially through the inner back panel and the sleeve area, where small holes had formed out of nowhere. These aren’t minor cosmetic issues;...
I purchased a North Face down jacket from Zey Sport, but from the start, it had feathers coming out. When I mentioned this to the salesperson, they assured me that it would stop after the first wash and that if it didn’t, I could bring it back for inspection. After the first wash, the feather shedd...
In November, I purchased what I believed to be a long-lasting winter jacket from Boyner, based on the sales associate's recommendation. Confident it would keep me warm in my cold workplace, I splurged, paying nearly ₺7,000. However, shortly after, the jacket began to shed feathers, sticking to the i...
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