I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities.
I took it back to the store for an inspection, refund, or exchange, and it was sent for review. However, it has been under inspection for weeks, with no update from Columbia. When I contact customer service, I am met with dismissive and unhelpful responses.
This jacket was for my daughter, and due to Columbia’s delay, she has been forced to wear her small, inadequate coat in rainy Istanbul weather. Spending ₺22,000 only to be left without a solution is beyond frustrating. Columbia, resolve this immediately—either replace the jacket or refund my money!
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I bought a Columbia jacket from the Torium store at the beginning of February. After only about 20 days of light use, I noticed pilling around the left shoulder and along the stitching on the left arm. For a brand that promotes durability and premium quality, this kind of wear in such a short time i...
I purchased a Columbia jacket, but before even wearing it, the threads at the seams started unraveling, and the insulation inside began leaking. This is unacceptable for such an expensive product. I sent it in for inspection two weeks ago, yet I haven’t received any updates—neither written nor verba...
I purchased a Columbia jacket from the Boyner store in Kurtköy Viaport, only to discover a significant issue after wearing it. Every time I wore the jacket, people noticed and commented that the insulation inside had clumped together, making it see-through in some areas. Since this was on the back, ...
I purchased a Columbia jacket and washed it exactly according to the care instructions. Despite following the guidelines, the fibers inside the jacket clumped together and won’t return to their original state. I even tried to separate the clumps by hand, but it only made the problem worse. I spent ...
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