I purchased an LG dishwasher one year ago, but it has never cleaned dishes properly since the day I bought it. After nine months, I called LG’s service team for assistance. The first technician claimed that I should have reported the issue within three months, which was never mentioned at the time of purchase. They performed a software update and adjusted the salt and rinse aid settings, but the problem persisted.
A month later, I had to call for service again. This time, another technician adjusted the same settings but then said that the salt compartment and motherboard needed replacement. Interestingly, this technician stated that issues must be reported within six months, contradicting the first technician. Why should I be paying for part replacements when my dishwasher isn’t even a year old?
In just ten months, I have had two service visits, yet LG refuses to provide a product replacement. I own LG TVs and refrigerators with no issues, yet my dishwasher has been a problem from day one. LG Customer Service keeps sending technicians instead of offering a real solution.
I demand a product replacement, not just part repairs. If LG does not take responsibility, I will escalate my case to the Consumer Arbitration Board. I expect immediate support from LG to resolve this issue properly!
I purchased an LG dishwasher, but from the moment I started using it, the lower rack has been extremely difficult to slide. I contacted LG service, and a technician came to inspect it. After checking, he admitted, "I’ve never seen this issue before; only the main service center can resolve it." He t...
We bought LG's highest-quality dishwasher, but unfortunately, its motor and main board have experienced some malfunctions. The service center has informed me that it will be necessary to keep it for a week in order to replace the motor and board. Typically, in a situation like this, it would be expe...
I purchased an LG DFC533FV dishwasher about a month ago, and it was installed by the authorized service team within the same week. However, a serious defect in the door was not immediately visible. A few days later, I noticed that one side of the door was pushed inward, clearly a manufacturing defec...
I purchased an LG dishwasher on June 27. The service team came for installation and opened the box for the first time themselves. Since the clean water and drain connections were short, they only performed a test; I wasn’t home at the time, but my wife was. The service team failed to notice the scra...
Since the day I bought my LG dishwasher, I assumed its loud noise was normal—only to later discover that it was actually the sound of the spray arm hitting the rack. I never realized it was a defect because the noise was present from the beginning. It wasn’t until I heard the same model at a friend’...
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