I purchased an LG dishwasher, but from the moment I started using it, the lower rack has been extremely difficult to slide. I contacted LG service, and a technician came to inspect it. After checking, he admitted, "I’ve never seen this issue before; only the main service center can resolve it." He took a video of the problem and left.
Later, I was told that no one is acknowledging this defect, and the service team is blaming me for user error. How is this a user issue when the rack doesn’t even move properly when empty? This is a brand-new appliance, yet LG refuses to take responsibility.
LG, I demand a proper solution! A defective product should be replaced or repaired under warranty. Ignoring customer complaints is unacceptable!
I purchased an LG dishwasher one year ago, but it has never cleaned dishes properly since the day I bought it. After nine months, I called LG’s service team for assistance. The first technician claimed that I should have reported the issue within three months, which was never mentioned at the time o...
On May 29, 2024, I purchased an LG DFC-425 dishwasher. A few months later, I noticed a crack on the upper part of the dishwasher door, as shown in the attached images. Despite there being no signs of impact or damage, the crack appeared. I promptly reported the issue to LG customer service, who conn...
I purchased an LG DFC533FV dishwasher about a month ago, and it was installed by the authorized service team within the same week. However, a serious defect in the door was not immediately visible. A few days later, I noticed that one side of the door was pushed inward, clearly a manufacturing defec...
Since the day I bought my LG dishwasher, I assumed its loud noise was normal—only to later discover that it was actually the sound of the spray arm hitting the rack. I never realized it was a defect because the noise was present from the beginning. It wasn’t until I heard the same model at a friend’...
The front panel of my LG washing machine has developed rust, and when I reported the issue, the service team requested photos of the damage. Without even inspecting the machine in person, they claimed the rust was caused by user error and refused to visit my home. Customer service sided with the se...
Comments