I purchased an LG dishwasher on June 27. The service team came for installation and opened the box for the first time themselves. Since the clean water and drain connections were short, they only performed a test; I wasn’t home at the time, but my wife was. The service team failed to notice the scratches and the embedded damage on the machine. As soon as I got home, I inspected the dishwasher, noticed the damage, and sent photos. I’ve been waiting since June 27—no one has called, visited, or followed up. I called again and resent the photos of the device. This time, they told me, “You didn’t send a photo of the box, so the process is on hold.” When I asked why they didn’t request that earlier, I received no answer. LG redirects me to the service, and the service refers me back to LG. I want this issue to be resolved as soon as possible.
The front panel of my LG washing machine has developed rust, and when I reported the issue, the service team requested photos of the damage. Without even inspecting the machine in person, they claimed the rust was caused by user error and refused to visit my home. Customer service sided with the se...
On May 29, 2024, I purchased an LG DFC-425 dishwasher. A few months later, I noticed a crack on the upper part of the dishwasher door, as shown in the attached images. Despite there being no signs of impact or damage, the crack appeared. I promptly reported the issue to LG customer service, who conn...
the LG installation team came over for the Tv and they were all like, " we gotta document this product, dude." And then they asked me to send the report to the company so they could deliver a new washing machine. But, like, it's been 25 days and I still haven't heard anything back or gotten any foll...
I purchased an LG dishwasher one year ago, but it has never cleaned dishes properly since the day I bought it. After nine months, I called LG’s service team for assistance. The first technician claimed that I should have reported the issue within three months, which was never mentioned at the time o...
I purchased an LG dishwasher, but from the moment I started using it, the lower rack has been extremely difficult to slide. I contacted LG service, and a technician came to inspect it. After checking, he admitted, "I’ve never seen this issue before; only the main service center can resolve it." He t...
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