LeasePlan Car Damage Report Dispute

Subject: Objection to Additional Invoice and Damage Assessment Dear LeasePlan Representative, First of all, thank you for your response to my complaint. However, I would like to express that I have some disagreements regarding the damages invoiced to me and the assessments made concerning these damages. I do not accept the claim that the damages indicated in the inspections conducted at the end of the rental agreement for your vehicles were not reported by me in any way during the contract period. Regarding the damages to the front bumper and roof mentioned in the damage assessments, I believe that such damages can occur during normal use of the vehicles and cannot always be considered user error in certain situations. Specifically, regarding the paint burn caused by bird droppings, although I have been meticulous about general maintenance and cleaning, I believe that such external factors cannot always be prevented and that it is not fair to consider this as user error. Additionally, I believe that the repair costs for the damages are excessive and request that these costs be revised. Referring to Article 9.2 of your contract, it is stated that invoicing will be done based on independent expert reports and the guide for abnormal wear and tear. However, I believe that I was not provided with sufficient information and guidance during this process. This situation raises concerns for me about the transparency and fairness of the invoicing. Finally, I would like to state that due to this situation, I will terminate my collaboration with LeasePlan and share my experiences on social media platforms where I am connected with approximately 10,000 white-collar workers. Thank you for your cooperation, and I kindly request that the invoice amount be revised and that you provide a positive response regarding the matter. Sincerely, Dr. Mehmet Ali Serkan On behalf of Özkuldas Health Education Tourism Ltd. Co.

Subject: Objection to Additional Invoice and Damage Assessment Dear LeasePlan Representative, First and foremost, thank you for your response to my complaint. However, I must express my disagreement regarding the damages invoiced to me and the related assessments. I do not accept the claim that the damages identified during the inspection at the end of the rental agreement were not reported by me during the rental period. Specifically, I believe that the damages to the front bumper and roof, as noted in your assessment, could occur during normal use of the vehicle and should not be categorically considered user errors. Regarding the paint damage caused by bird droppings, while I have been meticulous about general maintenance and cleanliness, it is not always possible to prevent such external factors. Therefore, I believe it is unfair to classify this as a user error. Additionally, I find the repair costs to be excessive and request that these charges be revised. Referring to Clause 9.2 of our agreement, it is mentioned that billing will be based on independent appraisal reports and the Abnormal Wear and Tear Guide published on the LeasePlan website. However, I feel that I was not provided with sufficient information and guidance during this process. This raises concerns about the transparency and fairness of the invoicing. Finally, due to this situation, I will be terminating my collaboration with LeasePlan and will share my experience on social media platforms where I am connected with approximately 10,000 white-collar professionals. Thank you for your cooperation, and I request a revision of the invoice amount and a positive response regarding this matter. Sincerely, Dr. Mehmet Ali Serkan Özkul On behalf of DAS SAĞLIK EĞİTİM TURİZM LTD ŞTİ

1. Paint Burn Caused by Bird Droppings The guide states that color deteriorations caused by external factors are considered acceptable: Color deterioration due to external factors such as weather conditions is classified as acceptable damage. Based on this information, it can be argued that paint burn caused by bird droppings can also be considered as color deterioration due to external factors and classified as acceptable damage. In this case, I believe that issuing an additional invoice for such damage would be unfair. 2. Damages Not Considered as User Error The guide states that damages caused by chemical erosion and external impacts are unacceptable, while damages that can be cleaned by mechanical polishing are considered acceptable: Cracks and scratches up to 10 cm that can be cleaned by mechanical polishing are considered acceptable. I request an evaluation of whether the front bumper and roof damages can be cleaned by mechanical polishing. If these damages can be removed by polishing, this should also be taken into consideration. 3. Lack of Transparency and Information The guide refers to independent expert reports and the abnormal wear and tear guide. However, I believe that sufficient information was not provided during this process, and I would like to reiterate my concerns about the transparency and fairness of the billing.