While driving a car rented from LeasePlan, the tire blew out, leaving us stranded. I immediately contacted LeasePlan's roadside assistance, and they promised to send a tow truck. However, despite waiting for hours, no help arrived. I called LeasePlan five times, asking for the tow truck driver's con...
We’ve had a Nissan Qashqai leased through LeasePlan for three years without a single accident. However, upon returning the vehicle, LeasePlan tried to charge us ₺11,000 for a cracked and broken chrome trim, as shown in the attached picture. The trim wasn’t damaged during our use, and there wasn’t ev...
We leased a 2018 Renault Megane second-hand from LeasePlan in 2022, and the return process has been incredibly frustrating. LeasePlan’s expectations seem unrealistic, as if they want the car to be in brand-new condition. Despite noting several scratches on the delivery form, they scrutinized the car...
Despite being told that roadside assistance would arrive within 60-90 minutes, I waited for over 3 hours with no help. When the staff finally arrived, they rudely hung up the phone on me. I’ve never experienced such disrespect and lack of care. I called the company multiple times with no resolution....
After carefully reviewing the condition report from LeasePlan, I would like to express my objections regarding certain damages listed in the report. Upon examination, I disagree with most of the noted damages on the vehicle. Particularly, I believe that damages to the following parts were caused by ...
Dear LeasePlan Team, After carefully reviewing the vehicle condition report provided by LeasePlan, I would like to raise several objections regarding the damages listed. I disagree with most of the damage claims in the report and believe that the following issues are due to external factors beyond ...
