On August 15, 2025, I rented a BMW 3 model car from Sixt and returned it without any issues at Stuttgart Airport. At the time of return, I was explicitly told that there were no problems, and the return slip also showed no damage recorded.
However, on September 3, 2025, I was unexpectedly billed €1300 for a supposed scratch on the bottom front bumper of the vehicle. This scratch is located on the underside of the car and is only visible if you bend down, meaning it was not noticeable during pick-up. Furthermore, such damage would typically require hitting a high curb or similar object—something that never happened while I had the car.
It is highly likely that this scratch existed before my rental. If Sixt reviews the detailed inspection records and handover reports from the previous rental, it will clearly show that the damage was not caused by me.
My reservation number is 9603430735. The car was covered under full insurance with a €1300 deductible. I already emailed Sixt customer service with my return video evidence disputing this charge, but they remain insistent on billing me. I also noticed on your website that other customers reported similar unfair claims.
Therefore, I request that previous rental records and inspection reports be thoroughly reviewed, and that this €1300 damage claim be canceled since the scratch was not my responsibility.
On July 23, 2025, I rented a car from Sixt at Zurich Airport, Switzerland through Booking.com (Reservation No: 783590114). For the rental, I also purchased full protection insurance via Rentalcover.com. When I picked up the vehicle, I noticed scratches on the rims and reported them at the time of de...
I’ve been a loyal Sixt customer for years, renting vehicles in various countries without any issues—until now. On my most recent rental, I picked up a car in Trier, Germany, and dropped it off at Düsseldorf Airport. After returning to Turkey, I was shocked to receive a damage report stating that a 3...
As confirmed by the booking receipt dated 17/06/2024, I made a 7-day car rental reservation through Booking.com with reservation number 765494310. The rental was to pick up the car at Berlin Airport and return it at Frankfurt Airport. I paid €396.35 excluding insurance, €150 for insurance, and a €30...
I rented a car for 9 days on June 23 from Sixt rent a car in Switzerland. After returning, they sent an invoice of 585 CHF to my mail because there was a scratch on the rim. I did not have any accidents during my use, I do not know how the scratch happened or whether it happened before because they ...
On Thursday, July 3, 2025, I rented a car from Düsseldorf Airport and returned it on July 13, 2025, around 1:00 PM, believing everything was in perfect condition. However, I was later informed that a barely visible 3–4 cm scratch on the wheel rim was reported as 10 cm, and €177.96 was deducted from ...
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