Sixt Stuttgart Wrongly Charged Me €1300 for Pre-Existing Scratch on BMW 3
On August 15, 2025, I rented a BMW 3 model car from Sixt and returned it without any issues at Stuttgart Airport. At the time of return, I was explicitly told that there were no problems, and the return slip also showed no damage recorded.
However, on September 3, 2025, I was unexpectedly billed €1300 for a supposed scratch on the bottom front bumper of the vehicle. This scratch is located on the underside of the car and is only visible if you bend down, meaning it was not noticeable during pick-up. Furthermore, such damage would typically require hitting a high curb or similar object—something that never happened while I had the car.
It is highly likely that this scratch existed before my rental. If Sixt reviews the detailed inspection records and handover reports from the previous rental, it will clearly show that the damage was not caused by me.
My reservation number is 9603430735. The car was covered under full insurance with a €1300 deductible. I already emailed Sixt customer service with my return video evidence disputing this charge, but they remain insistent on billing me. I also noticed on your website that other customers reported similar unfair claims.
Therefore, I request that previous rental records and inspection reports be thoroughly reviewed, and that this €1300 damage claim be canceled since the scratch was not my responsibility.
