I placed an order directly from Lancome’s official website expecting a premium experience, but instead I received an empty box—literally nothing inside. I immediately contacted their support team to report the issue. Shockingly, instead of investigating or taking accountability, they blamed the shipping company, which they chose and work with.
Lancome sent me a screenshot showing that the products were supposedly packed in four separate boxes. But all I received was one completely empty package. When I pressed further, they simply told me to deal with the shipping carrier myself. I ordered from Lancome, not the logistics company—how is this now my responsibility?
It’s been over a week, and I’m still stuck with no products, no refund, and no real support. Lancome’s refusal to take responsibility is beyond frustrating. There’s no direct representative I can speak to, and the whole situation feels like a complete brush-off. I paid for a full order and got nothing in return. Lancome must step up, take ownership of the issue, and either refund my payment or deliver the missing items immediately.
I placed an online order from Lancome and was incredibly disappointed with how it arrived. The package was delivered by Yurtiçi Kargo, visibly damaged and poorly resealed with tape. The box was soft, flimsy, and completely inadequate for protecting beauty products. When I opened it, I found that my ...
My experience with Lancome’s online store has been extremely disappointing. My very first order never arrived—supposedly due to an issue with the shipping company. It took a long time just to get the refund processed for that missing package. Despite that rocky start, I made the mistake of placing a...
I ordered a product directly from Lancome’s official website during their Mother’s Day promotion. I paid for the item in full and was expecting timely delivery. Instead, the shipping company Kargoist returned my package without ever contacting me—no call, no message, no delivery attempt. I waited fo...
On September 19, 2024, I purchased a perfume and lipstick from Lancome, both of which were supposed to include gifts. However, not only did they fail to send all the gifts, but they also didn’t send the lipstick. When I contacted customer service, they responded by sending me a vague image that coul...
I placed an order with Lancome (Order No: LNC1000543576), but due to a shipping issue, I was told that a full refund would be processed. That was over a month ago, and I’m still waiting. Despite being repeatedly assured that “the refund will be processed today or tomorrow,” nothing has happened. I’...
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