I recently had a very disappointing experience with Klarna’s claims service. After encountering an issue with an order, I reached out to Klarna to file a complaint. Unfortunately, instead of offering real support, they shifted all responsibility onto the supplier. This approach is completely unacceptable. As a payment provider, Klarna should stand by its customers and assist them in resolving disputes, not pass the blame. It's also frustrating that Klarna continues to partner with unreliable sellers, failing to hold them accountable. Klarna needs to take responsibility and remove such partners from their platform. The claims service was extremely unsatisfactory, and I can no longer recommend Klarna’s services.
I’ve been using Klarna for a long time, trusting their convenient payment options and supposed strong buyer protection. I always made my payments on time, believing that Klarna would have my back if issues arose. Unfortunately, this trust was recently shattered. A seller provided me with a faulty re...
I recently ordered a remote control car that appeared to come from an Asian seller. Unfortunately, the product didn’t meet the promised performance in terms of range, stability, or battery life. The website I purchased from turned out to be unreliable, and I’ve even started legal action to document ...
I've been a loyal Klarna customer for years, always using their service to order products and pay after receiving them. It worked perfectly until recently when I tried to select the "Installment Purchase" option, and everything went wrong. Suddenly, I couldn’t complete the online contract for the in...
Dear Sir or Madam, We wanted to reach out to you about a claim we received from Klarna, which we cannot acknowledge. We received an invoice from Klarna for €399 for an alleged order from an online shop. However, we never placed an order with this shop, and no goods have been delivered. We immediate...
I ordered a product worth €55.66 from Aliexpress, but when I returned it, they claimed it was damaged, which is absolutely untrue. I have photos to prove the item was in perfect condition when I sent it back. Despite my evidence, Aliexpress sided with the seller and denied my buyer protection claim....
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