I have returned an item with Klarna and am still waiting for the investigation to be completed. How can I speed up the process?

To speed up the process with Klarna after a return, there are a few steps you can take:

The quickest way is to contact the store where you purchased the item directly. Ask the retailer to process the return as quickly as possible and update your order. The retailer can often speed up the process by confirming to Klarna that the return has been received.

If the retailer requires confirmation of the return, have the tracking receipt ready. This helps to track the return and avoid possible delays.

If you have already been in contact with the merchant and have received new information about the return, let Klarna know using the “Report a problem” function in your account. Any additional information can help speed up the process.

Stay in contact with Klarna and the merchant during the investigation period. Even if Klarna is handling the case, your proactive communication with the merchant may help the process move faster.

It's important to note that Klarna quotes a processing time of 30 to 50 days for returns, but your active participation can shorten the process in some cases.