I made a purchase with Klarna, but now the merchant is not responding, what can I do?

If the merchant does not respond to your request, you can report the problem directly to Klarna. Proceed as follows:

Report the problem to Klarna: Use the following URL to access the transaction and report the problem: [Klarna Report Problem](https://app.klarna.com/transactions/my-klarna/). Once you have reported the problem, Klarna will pause the payment plan for the affected order until the issue is resolved.

Save documentation: Keep all relevant documentation such as emails, order confirmations and your attempts to contact the merchant. This information can assist Klarna in investigating the case.

Outcome of the Klarna investigation: If Klarna determines after the investigation that the merchant is not responding and cannot resolve the issue, Klarna may refund the payment or take further steps to close the case. By acting quickly and providing relevant information, the process can be completed more quickly.

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