I have usually paid with Klarna until today, but now I get a pop-up message that the payment was not successful. What can I do?

If your payment with Klarna was not successful and you have received a pop-up message, you should first take the following steps:

Pay attention to the pop-up message: The reason for the rejection is displayed directly in the message. Follow the instructions in the message before you try again.

Check your creditworthiness and liabilities: Klarna assesses each transaction in real time based on your previous payment history and information from credit reference agencies. It can be helpful to check your credit score and make sure you have no outstanding or unpaid debts.

Understand that the rejection applies only to this purchase: A rejection does not mean that future purchases will automatically be rejected. You can try again later, or possibly consider other payment methods.

Contact the store: If the payment still doesn't work, you can also contact the store to discuss alternative payment options.

Please note that Klarna customer service has no access to the exact reasons for the rejection and cannot influence the decision.

Do you have another way to solve it? We'd love to hear from you in the comments.