I recently ordered a remote control car that appeared to come from an Asian seller. Unfortunately, the product didn’t meet the promised performance in terms of range, stability, or battery life. The website I purchased from turned out to be unreliable, and I’ve even started legal action to document the misleading product information. Despite my efforts, I was never provided with a return address and only received automated responses offering no real solution. Klarna’s customer service could only give me an email address and a phone number without a country code to contact the seller. The seller’s website is now inaccessible, and my request for a callback was ignored. Today, I received a payment reminder without ever having the chance to resolve the issue. It’s unacceptable to demand payment without offering a way to fix the problem.
I’ve been using Klarna for a long time, trusting their convenient payment options and supposed strong buyer protection. I always made my payments on time, believing that Klarna would have my back if issues arose. Unfortunately, this trust was recently shattered. A seller provided me with a faulty re...
I recently had a very disappointing experience with Klarna’s claims service. After encountering an issue with an order, I reached out to Klarna to file a complaint. Unfortunately, instead of offering real support, they shifted all responsibility onto the supplier. This approach is completely unaccep...
Dear Sir or Madam, We wanted to reach out to you about a claim we received from Klarna, which we cannot acknowledge. We received an invoice from Klarna for €399 for an alleged order from an online shop. However, we never placed an order with this shop, and no goods have been delivered. We immediate...
I ordered a product worth €55.66 from Aliexpress, but when I returned it, they claimed it was damaged, which is absolutely untrue. I have photos to prove the item was in perfect condition when I sent it back. Despite my evidence, Aliexpress sided with the seller and denied my buyer protection claim....
I've been a loyal Klarna customer for years, always using their service to order products and pay after receiving them. It worked perfectly until recently when I tried to select the "Installment Purchase" option, and everything went wrong. Suddenly, I couldn’t complete the online contract for the in...
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