Klarna Charged Me €399 for an Order I Never Made

Dear Sir or Madam,

We wanted to reach out to you about a claim we received from Klarna, which we cannot acknowledge. We received an invoice from Klarna for €399 for an alleged order from an online shop. However, we never placed an order with this shop, and no goods have been delivered. We immediately contacted Klarna and explained that this claim is unjustified. Klarna merely investigated the matter and concluded that we are still required to pay the invoice.

In an email, Klarna informed us that they would not handle the rest of the issue, which is unacceptable to us. We have not placed any online orders for months, and therefore, we will not pay this invoice.

We are calling on Klarna to immediately cancel the invoice, send us a confirmation of the cancellation, and explain how this unjustified claim occurred. Should we not receive a satisfactory response from you within 14 days, we will take further steps to enforce our rights. Additionally, we would like to inform you that we will close our accounts with Klarna if this matter is not resolved to our satisfaction.

Sincerely,