Kiko Milano refund request

On July 4, 2025, I purchased a Kiko natural brown mascara from your store at Cevahir AVM. I specifically chose this product because of its natural formula and my trust in the Kiko brand. However, my experience has been extremely disappointing. The very first time I used it, my eyes started to burn ...

On June 28, I placed an order worth ₺2,868 through the Kiko mobile app. My package was handed over to an unreliable shipping company called Kolay Gelsin, which I had never heard of before. The original estimated delivery date was July 4. Since I wouldn’t be at the listed address on that date, I requ...

I bought the Kiko Gossamer Emotion Creamy Lipstick from the City’s AVM store just one week ago. Despite handling it with care and barely using it, the lipstick completely snapped from the base. I noticed it was bending strangely while applying, and then it broke off entirely. I had stored it properl...

I placed an order directly through Kiko Milano’s official website thinking it would be safer and smoother than using third-party retailers. Unfortunately, I couldn’t have been more wrong. The shipping process was an absolute nightmare. Despite never receiving my package, the courier marked it as “de...

I recently purchased several beauty products from Kiko, a brand I trusted for quality and safety. However, when I received my order, I noticed that none of the items had protective safety seals. This immediately raised concerns about whether these products were new, or if they might have been tester...

A few months ago, I purchased a Kiko Milano concealer through Trendyol and started using it about 1.5 weeks ago. Shortly after applying the product, I noticed breakouts appearing on my face. At first, I wasn’t sure if the concealer was the cause, so I tried using it a few more times. Each time, I ex...

Some time ago, I purchased a lipstick from a Kiko store and also gifted the same product to a friend. During the first use, neither of us encountered any issues. However, after several uses, both products began emitting a strong, unpleasant plastic or chemical odor. Over time, this smell became more...

On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stat...

I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...

I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...

I placed an order through the Kiko Milano app, and it still hasn’t been shipped. There’s absolutely no update or estimated delivery time. I’ve checked the app repeatedly, but there’s no tracking number or even a status update. It feels like this entire process is designed to keep customers in the da...

I recently purchased the Kiko Milano 17 lip gloss, and it’s only been about five days since I opened it. When I first applied it, I loved the color and scent—it seemed like a great product. But now, it has developed a terrible odor, and the color changes dramatically once applied to my lips. It fade...

I purchased the Kiko Milano lipstick shown in the photo from your Capacity store. The first time I used it, I felt an intense burning and stinging sensation on my lips. At first, I wasn’t sure if the lipstick was the cause, so I stopped using it for a while. Later, I applied only the Kiko lipstick a...

I purchased an eyeshadow palette from Kiko Milano, and I’m extremely disappointed with the quality. The shimmery shade located at the bottom left corner of the palette keeps crumbling and falling apart on its own—even though I’ve never touched or used that specific color. Every time I open the case,...

I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...

I ordered a Kiko Milano foundation through Trendyol, and the seller listed was Kiko itself. After applying it just once, my skin started to flake and peel off as if I had some kind of rash or extreme dryness. The effect wasn’t subtle—it looked like dirty skin rubbing off, almost as if my face was sh...

I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...

I purchased the Kiko Unlimited Double Touch lip product on April 3, 2025, and by May 3, it had become completely unusable. The formula turned into a thick, sticky mess—just like glue. Honestly, applying actual adhesive to my lips might feel better than this. It's been only one month since I bought ...

Hello, I purchased a red Kiko Milano “long-lasting” nail polish just yesterday, expecting durability as promised. However, it began to peel off in full strips within 24 hours—even though I applied it with a Kiko top coat for extra protection. The performance was extremely disappointing for a produc...

I purchased a Kiko Milano makeup bag on February 21. It seemed perfectly fine when it arrived, but just yesterday, I noticed that the zipper had come completely off. The bag wasn’t even full—I only had a few basic items inside. When I told the store about it, they blamed me and called it user error...

I sent a return package to Kiko Milano on March 6, 2025, and it was delivered the next day, March 7. Since then, there’s been no update—no confirmation email, no tracking info, nothing on their website to show they even received it. I’ve been messaging customer service for days, and all they do is ...