I bought the Kiko Gossamer Emotion Creamy Lipstick from the City’s AVM store just one week ago. Despite handling it with care and barely using it, the lipstick completely snapped from the base. I noticed it was bending strangely while applying, and then it broke off entirely. I had stored it properly in its original box the whole time.
This is extremely disappointing coming from a brand like Kiko, which markets itself as a luxury cosmetic line. I shop at Kiko frequently and have always loved their powder-based products, but this experience really shook my confidence in the brand. A lipstick shouldn’t break after one gentle use—especially not one I paid premium price for.
It’s not just a faulty product; it reflects poorly on your quality control. I expect either a full refund or a replacement for the defective item. Please take responsibility and don’t let your brand image suffer over a product that clearly should never have passed inspection in the first place.
I purchased three lip pencils from Kiko Milano’s IstinyePark store less than a month ago. However, as soon as the tips wore down and I needed to sharpen them, I noticed a serious issue. The pencils have such a soft consistency that the tips break off repeatedly during sharpening. One of the pencils ...
I bought a Kiko lipstick and gloss about five months ago, and both products have already gone bad. The most recent gloss I purchased had a noticeably altered texture—it was thick, sticky, and unpleasant to apply. After just a few uses, it caused painful dryness and eventually cracked my lips. At fir...
I purchased a Kiko Milano makeup bag on February 21. It seemed perfectly fine when it arrived, but just yesterday, I noticed that the zipper had come completely off. The bag wasn’t even full—I only had a few basic items inside. When I told the store about it, they blamed me and called it user error...
I purchased three lip liners from Kiko Milano's İstinyePark branch less than a month ago. However, once the tip wore down and I tried to sharpen them, the product's soft texture caused the tip to break repeatedly. Despite using a proper sharpener, the liners became unusably short after just a few at...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
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