I placed an order directly through Kiko Milano’s official website thinking it would be safer and smoother than using third-party retailers. Unfortunately, I couldn’t have been more wrong. The shipping process was an absolute nightmare. Despite never receiving my package, the courier marked it as “delivered” and claimed I wasn’t available—something I immediately verified through my security camera. No delivery attempt was made at all.
When I contacted customer service, they told me the package would arrive by 10:00 PM. Unsurprisingly, it never came. A day later, they suddenly claimed the delivery failed due to an “incorrect address” and that the package was returned. I never received a proper explanation, a refund, or any assistance.
I can’t reach the courier, I can’t get a real update on my order status, and Kiko Milano’s customer support has done nothing to help. For a brand of this size, this level of disorganization and lack of accountability is shocking. Unless this issue is resolved promptly, this will be my first and last time ordering from Kiko Milano.
I placed an order with Kiko Milano on 06.08.24, with an expected delivery date of 09.08.24. However, the products never arrived. When I contacted the courier, I was informed that my package was sent to the wrong address. They offered to return the products and I agreed, requesting a refund. Despite ...
I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...
I placed an order through the Kiko Milano app, and it still hasn’t been shipped. There’s absolutely no update or estimated delivery time. I’ve checked the app repeatedly, but there’s no tracking number or even a status update. It feels like this entire process is designed to keep customers in the da...
I placed an order with Kiko Milano on November 30, but it still shows as “processing.” I contacted customer service yesterday to raise my concern, but the order has not been shipped today either. When I followed up with customer service earlier, I requested to cancel my order. They informed me that ...
I ordered a stick highlighter from Kiko Milano’s website, but the twist mechanism doesn’t work, making the product completely unusable. I reached out to customer service three times, explaining the issue and even sent them a video as requested. Each time, they assured me that someone would contact ...
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