Kaspersky Premium VPN is Unusable, Refund Request Ignored for Days

I purchased a VPN service from Kaspersky, but I haven’t received the activation code. When I contacted your support team, I was told to reach out to my country’s representative, but I have been unable to get in touch with them. I urgently request that this issue be resolved as soon as possible. Please either send me the activation code or provide a refund for the service. Thank you for your attention to this matter.


I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...

I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...

I paid ₺799 to subscribe to Kaspersky’s VPN service, but I’m unable to connect to the VPN. Despite my payment, my account still shows as a Free subscription. I’ve tried reaching out to customer support several times—I've sent four emails today alone—but have received no response. There’s no live sup...

I bought Kaspersky Secure VPN and everything was fine at first, but after I chose to upgrade, my experience took a turn for the worse. I contacted their support team to ask about the upgrade process, but unfortunately, I didn't get a reply. I tried to fix the issue on my own by purchasing the premiu...
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