I purchased a defective product from the outlet. After using it for just one day, I had to leave the product at the service center. After 26 days, I was informed that the part could not be produced, and a refund would be issued. However, I want a replacement because prices have increased, and I prefer not to receive a refund. I regret trusting a Turkish company. Customer service informed me that they couldn't provide a similar product; they would either return the faulty item or issue a refund. Offering a refund without producing the product or having spare parts is unacceptable. This goes against the understanding of customer satisfaction.
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I bought a Deerma VC25 21.6V Wireless Vertical Vacuum Cleaner from Hepsiburada with a Deerma Turkey Warranty. Unfortunately, the product developed a flaw, so I sent it to an authorized service center for repair via Hepsiburada. The authorized service center was unable to repair the product within th...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
When my product broke, I took it to the authorized service, but they told me they didn't have any spare parts and couldn't do anything. Legally, the product must work for 7 years, and parts must be available. Neither the official service nor Seb Group, which sold the product in Turkey, could help me...
I bought something and in the first year, it had a problem that was caused by the thing itself. So, I looked for a replacement, but the response I got was really disappointing. They said they didn't have the exact same product and gave me a refund instead. But here's the thing, the price of the prod...
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