I bought a Deerma VC25 21.6V Wireless Vertical Vacuum Cleaner from Hepsiburada with a Deerma Turkey Warranty. Unfortunately, the product developed a flaw, so I sent it to an authorized service center for repair via Hepsiburada. The authorized service center was unable to repair the product within the timeframe specified, and more than a week had passed when they called to inform me that they were unable to repair it and would issue a refund. Consumer rights state that if a product cannot be repaired within a reasonable time, it should be replaced. I paid 600 TL for the product when I first purchased it, and it is now nearly 3000 TL. I'm not looking for a refund; I'm looking for a replacement, which is my right under consumer protection laws. The whole thing has been frustrating and disappointing.
I purchased the Deerma VC25 21.6V cordless vertical vacuum from Hepsiburada on April 12, 2022. It broke within a year. I made a repair request on Hepsiburada, and they said the vacuum needed cleaning, which would cost 250 TL. I bought it for 750 TL. Hepsiburada didn't provide any support, even thoug...
encountered persistent issues with the on-off button of the Deerma VC25 rechargeable vacuum cleaner purchased from Hepsiburada. Despite three repair attempts at the authorized service, the problem remained unresolved. Frustrated by the ongoing problem, I requested a replacement along with the repair...
My vacuum cleaner had to go in for warranty repair and they ended up replacing a bunch of parts. The guys at the service center told me not to worry, the new parts they put in have a 6-month warranty. But when it came back, this vacuum cleaner doesn't even work right anymore.... their lack of care ...
I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contac...
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
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