Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter, but the problem persisted. So, we sent the device back entirely. They diagnosed an engine failure and suggested replacing the engine, which we declined, opting instead for a complete replacement of the product. However, when they mentioned that the replacement might not be the same product, we refused. We then requested a refund, which they agreed to. However, it's been approximately 4 months, and we still haven't received the refund. They keep promising to resolve the issue but have yet to follow through. While Dyson is known for its quality, the distributorship in Turkey is highly unreliable and irresponsible. I intend to escalate this complaint to Dyson global, as it seems there's no one in Turkey taking responsibility. Think twice before buying from Dyson in Turkey.
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I'm not sure if this happens globally, but here in Turkey, Dyson seems to have serious stock issues and customer satisfaction problems. When I tried to buy a product, they wouldn't accept a credit card payment and insisted on a bank transfer. Additionally, they finished their stock before processing...
My experience with Dyson has been a nightmare. Every complaint shared on this platform echoes the same sentiment: lack of responsiveness. They promise to call back but never do. Even when they do, they open a case and assure assistance, but there's never a resolution. Dyson Turkey is poorly managed,...
I was sent the wrong/cheaper product, and despite my several contacts with customer relations, I have never received feedback, let alone a solution. I had been very happy with my experience with Dyson products and their after-sales service in Canada; that is mainly the reason why I was so disappoint...
The management of Dyson Turkey is truly careless, unresponsive, and uninformed. I’ve purchased a total of three different products from the Dyson brand. When I called customer service about an issue with one of the products, the representative informed me that I could have received a 10% discount on...
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