When my product broke, I took it to the authorized service, but they told me they didn't have any spare parts and couldn't do anything. Legally, the product must work for 7 years, and parts must be available. Neither the official service nor Seb Group, which sold the product in Turkey, could help me solve my problem. All they could do was offer me a 25% discount on a new product. This is not good enough. If spare parts are not available, I should get a new product or a refund. Stop making me wait and help me solve the problem. As a customer, I won't stand by and do nothing about this. I'm ready to do the right thing and send a complaint to the Consumer Arbitration Committee.
I have experienced a serious issue with my WMF toaster, where flames erupted from the back connections of the plate. When I brought the product in for service, I was informed that it was purchased three years ago and that the warranty is only two years. Therefore, they could not replace it with a ne...
I purchased a stand mixer from Vestel approximately 4 years ago. Recently, the device suddenly stopped working. I took it to the authorized service center, where I was informed that the faulty part could no longer be supplied and that the product could not be repaired. Instead, I was offered a paid ...
I purchased a defective product from the outlet. After using it for just one day, I had to leave the product at the service center. After 26 days, I was informed that the part could not be produced, and a refund would be issued. However, I want a replacement because prices have increased, and I pref...
The left side of my earbuds wasn’t connecting, so I contacted the authorized service center to ask what needed to be done since the product was still under warranty. The main office asked me to send the device to Istanbul and gave me a code, telling me to ship it with the return postage covered. I a...
Since the day I first bought the product, the brush lights would occasionally turn off during use, but restarting the device would fix it. Later, the motor section broke because it was connected with plastic gears. When I sent it for repair, I also mentioned the issue with the brush lights, but sinc...
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