I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I bought the same item before, the price had gone up, and when I asked for help to figure out why, they again refused to help. They told me to send the item back and buy it again at a higher price. They said it wasn't possible for me to keep the product even though it wasn't broken and pay less for it. This whole thing has made me feel like I've been treated badly as a customer. Amazon Turkey needs to do something about the fact that they won't fix the problem or make up for the price difference. I want the right kind of help to fix this sad situation.
Hello, I have a complaint regarding Amazon Turkey. I enjoy using Amazon in Turkey, but I've encountered a problem. On May 24th, I placed an order, and the product was supposed to arrive on May 26th, but it didn't. I saw a message saying it would be delayed, so I waited, but it still didn't come. I k...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
I put in an order for a product worth 1780 TL with order number 405-0037797-1050758, but it hasn't come yet after three months. To make matters worse, the price has gone up to 3465 TL. When I told Amazon about the problem, they offered to give me back the first amount I paid, but I said no because t...
Customers are being upset by Amazon.com.tr. They sent me the wrong item not once, but twice, instead of the product specified in my purchase invoice. What is their solution? "Send it back," they instruct. Nonetheless, the replacement they send is incorrect. Finally, shopping on amazon.com.tr has tur...
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