I received misleading medical advice from JustAnswer—how can I report the expert and get a refund?

If you received misleading medical advice via JustAnswer, you can request a review and refund by contacting their Customer Care team — email [email protected] or call 1-800-942-4543 (US) or the local number listed for your country.

According to their refund policy, once a question has been answered the fee is typically non-refundable, though you may request another expert review as a first step.

When reporting the expert, provide full details — your question, the expert’s name, the advice they gave, and any evidence that it was wrong or harmful — so JustAnswer can investigate under their Expert Quality Process.

If they refuse your refund or ignore your report, you might escalate by filing a complaint on Xolvie to bring attention to the issue.