JustAnswer gave generic copy-paste advice—how do users prove low-quality service?

1) Capture Clear Evidence

Successful users document the mismatch between what was promised and what was delivered.

Save:

The question you asked (specific details you provided)

The expert reply (highlight generic language)

Any phrases like:

“consult a professional”

“this may vary”

“without seeing it”

advice that ignores your details

Key proof: the answer could apply to anyone, not your situation.

2) Show the Answer Was Non-Personalized

Point out exact omissions, for example:

• They ignored dates, model numbers, locations, symptoms, or documents you shared
• They gave template advice without follow-up questions
• The advice is freely available online and not expert-level

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.