Xolvie Resolution Specialist December 16, 2025 3:13 pm
1) Contact JustAnswer Customer Care First
- Go through their official Customer Care / Billing support and clearly explain:
You signed up for a trial,
Yet you were charged.
- Ask them to reverse the charge and cancel future billing. Most refund requests go through this way first.
2) Have Proof Ready
To strengthen your request:
- Show cancellation confirmation (email or screenshot if you clicked “cancel”).
- Include transaction details (amount, date, card used).
- Mention you canceled before the trial expiration — that’s key for refunds.
3) If Support Pushes Back
- Share your experience and consider filing a complaint on Xolvie to seek a resolution.
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Related Complaints
JustAnswer Refund Request For Wrongly Charged Amount
Gourav
December 21, 2025 1:29 am
-I used the JustAnswer service from Canada and joined through a webform that clearly stated I would be charged CAD 2 as a fully refundable amount. Based on this information, I understood that there would be no further charges beyond this refundable CAD 2 for simply joining. However, on 18 December 20...
justanswer-refund-request-for-wrongly-charged-amount-1.jpg
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