I paid JustAnswer a high fee and got poor advice—how can I request a refund or stop future charges?

If you paid a high fee to JustAnswer and received advice you believe is poor, you can request a refund by contacting their Customer Care team via live chat, email or the “Contact Us” page.

To stop future charges, log into your account and cancel your membership in the “My Account → Membership” section on desktop or via the app (iOS/Android).

Be aware their Terms of Service state that membership fees may not be refunded once a service has been used, and you should ask for a second expert response before requesting a refund.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.