My JBL Tune Flex Stopped Sending My Voice During Calls After a Year of Perfect Use

I’ve been using my JBL Tune Flex earbuds for about a year with zero issues—until just three days ago. Suddenly, while I can still listen to music and watch videos without any problems, my voice no longer transmits during voice or video calls. The person on the other end can’t hear me at all.

This is incredibly frustrating because the main reason I bought these earbuds was to use them for hands-free calling. Now they’ve become practically useless for that purpose. I’ve checked all my phone’s settings, restarted both the device and the earbuds, updated everything, and even tried using them with a different phone—but the issue persists.

There’s clearly a microphone failure or software glitch going on, and based on similar complaints online, I’m not the only one experiencing this. For a product that cost over ₺1000, this type of failure after just one year is unacceptable. JBL, you need to address this issue immediately. I’m requesting a repair, replacement, or refund. I trusted your brand, but now I feel completely let down. Please offer a real solution—I should not have to pay for a new device due to a fault that’s likely on your end.