I contacted customer service to update my phone number, but even though I provided all the necessary details, the representative named R***** declined to assist me, claiming that my voice sounded too young. Instead, they advised me to visit a branch in person. Unfortunately, I was unable to finish the process because the branch in Elazığ was closed. Adding insult to injury, she started ridiculing and laughing at me. I have documented the conversation, and if this matter is not resolved, I will pursue legal recourse.
On 31.12.2023, I purchased a Diyarbakir-Istanbul flight with a departure at 09:30 and arrival at 11:30, with PNR number RYHUPL, for ₺3,205. My flight was continuously delayed, and the final departure time was rescheduled to 16:15. I decided to cancel my flight, and I was informed that a refund of ₺1...
On September 29, I went to the Garanti BBVA Diyarbakır Bağlar 3rd Industrial Branch to apply for a personal loan. As can be seen in your records, I spoke with Ms. R**** E. However, she gave the impression that she was preoccupied with something else, acted as if she wanted to get rid of me quickly, ...
On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ...
I have purchased tickets for approximately 35–40 people with Lufthansa Airlines. Today, I called the airline to make changes to some of the tickets and provided my card information for payment. However, the representative claimed that my card was not authorized and said it was blocked. I clarified t...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
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