ING Bank Customer Service Complaint

ING Bank Customer Service Complaint
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Fırat
May 01, 2024 3:09 pm
33

I contacted customer service to update my phone number, but even though I provided all the necessary details, the representative named R***** declined to assist me, claiming that my voice sounded too young. Instead, they advised me to visit a branch in person. Unfortunately, I was unable to finish the process because the branch in Elazığ was closed. Adding insult to injury, she started ridiculing and laughing at me. I have documented the conversation, and if this matter is not resolved, I will pursue legal recourse.

May 02, 2024 9:49 am (18 hours after complaint)
May 02, 2024 11:51 am

We called to provide information regarding your request number 2628350. If you wish, you can contact Telephone Banking (0850 222 0 600) at your convenience to get information about the result of your request. Have a good day.

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