ING Bank Customer Service Complaint
I contacted customer service to update my phone number, but even though I provided all the necessary details, the representative named R***** declined to assist me, claiming that my voice sounded too young. Instead, they advised me to visit a branch in person. Unfortunately, I was unable to finish the process because the branch in Elazığ was closed. Adding insult to injury, she started ridiculing and laughing at me. I have documented the conversation, and if this matter is not resolved, I will pursue legal recourse.
Hello Fırat M., We would like to inform you that we have received and reviewed your message. We will get back to you regarding the matter as soon as possible. You can submit your complaints, suggestions, and requests related to our bank's products and services. Thank you.
We called to provide information regarding your request number 2628350. If you wish, you can contact Telephone Banking at your convenience to get information about the result of your request. Have a good day.
