On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when I contacted IKEA customer service, I was told that my order would be repacked and shipped again. On Tuesday (08.10.2024), I received a call from an IKEA representative informing me that two items would not be sent due to stock issues and that my order would be delivered incompletely. Due to the delays and missing items during this process, I requested the cancellation of my order and a refund of the payment I made. Unfortunately, during this 25-day process, I experienced both time loss and inconvenience. I expected a much more professional service from a reliable brand like IKEA. This experience has seriously damaged the trust I had in IKEA, and I would like to state that I will no longer be shopping from your stores or online platforms. I kindly request that this grievance be taken into consideration and that the necessary steps be taken to improve the process. Best regards.
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...
I ordered a table and console from Ikea's website on July 16, 2023, with delivery scheduled for August 4, 2023. However, the items were not delivered on the promised date, which disappointed me. On August 4, 2023, when I finally reached Ikea's call center, they casually informed me that the table wa...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
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