Zara Home Blanket Developed Severe Pilling After One Month

On July 29, 2026, I purchased two units of the “Solid Color Multi-Purpose Blanket – 160 x 250 cm, Ecru” from Zara Home. The total purchase price was $73, and my order number is 5481*****32. I specifically purchased these products to use as sofa covers, and Zara Home’s product description clearly stated that the blankets could be used as sofa covers.

After receiving the products, significant and extensive pilling began to appear on the fabric surface within only about one month. I used and cared for the products according to the washing and care instructions at all times and did not subject them to any improper treatment. Despite this, I do not consider this level of deterioration within such a short period of time to be normal wear and tear, especially for a product that cost approximately $37 per unit.

I am very disappointed that a product I purchased from a brand like Zara Home developed such visible deterioration in such a short period of time. Although the products are still relatively new, the severe pilling has become visually unpleasant to the point that I can no longer use them as I did when they were new.

I have not yet taken the products to the store or contacted customer service, but I am also providing photos showing their current condition along with my complaint. I request that the issue be thoroughly evaluated from a product quality perspective rather than being attributed to user error.

Because of this problem, I request that the products be evaluated as defective and that the full $73 I paid be refunded to me. I expect Zara Home to take a solution-oriented approach and resolve the inconvenience I have experienced.