On October 22, I bought 4 Bergsbo wardrobe doors from IKEA online. Twice the lids arrived broken and they took them two times back for replacement. I have been waiting for the solid product to reach me since November 18th. The product will come from Bayrampaşa Store to my house in Topkapı (a distance of 5 minutes). But there has been no progress for days. I talk to the customer representative every day, he says he is taking notes and forwarding them, but there is no response. I want to complain about the company, there is no one I can talk to other than the customer representative who took this note and did not produce any solution. I want my order to be delivered safely and urgently.
We were delayed at IKEA with the excuse of documenting and so on, because the doors I ordered on May 29th arrived broken. After filing a report, we were delayed for another 15 days with the promise of a new part arriving. After 20 days, they are now telling us that the part will arrive in 45 days, k...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I placed an order for a wardrobe from IKEA on December 2, and as March is nearing, I still haven't had the chance to use it. The problem lies not only in the delay but also in the unhelpful attitude from IKEA. They asserted that Borusan was unable to contact me due to my absence at home, which is en...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
Comments