Huawei Watch GT 5 Pro White Screen and Touchscreen Failure

3

I have been using a Huawei Watch GT 5 Pro smartwatch and started to experience serious problems such as white screen, the touchscreen not responding and the watch making random touches on its own. Due to these issues, I sent the watch to service, most recently handing it to cargo on 25 September, and it was delivered to the Onvo service on 28 September. After the examination, I was informed that water had entered the watch, that this situation was described as “out of warranty” and that a repair fee of ₺19,000 was requested from me. I have not accepted this because I believe a smartwatch in this segment should not be so easily affected by contact with water during normal use and I consider this situation to be a manufacturing or sealing defect, not user error. In this context, I request that my problem be resolved under warranty and that my grievance be eliminated by either replacing the product with a new one or refunding the full amount I paid.

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